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Troubleshooting FAQ ::
Operating Manuals
Emergency Information: If you are
experiencing a medical or veterinary emergency, visit our
Emergency Information page.
Troubleshooting FAQ
- I am still getting bitten as much as before!
What's wrong?
- Several times a minute, there is a distinct
clicking sound coming from my unit. Is it broken?
- There is only a small amount of insects in the
collection tray. Why isn't my Dragonfly killing more mosquitoes?
- How can I be sure if my Dragonfly is working?
- What if I have additional questions?
I am still getting bitten as much as before!
What's wrong?
For effective performance, your DragonflyŽ System must be placed
at least 10 m (30 ft) away from the area you want to protect. If it
is too close, mosquitoes may see you as they are drawn toward the
trap. Operate Mosquito 'CognitoŽ units near you to mask your scent
while the Dragonfly lures mosquitoes away from your location.
Your Dragonfly should be placed in an exposed, open area. A
Dragonfly unit placed directly adjacent to a house wall, under a
porch, or beneath a pine tree's protected canopy will not function
at optimal levels.
In addition, a Dragonfly placed about 3 feet off the ground will
attract bugs much more effectively than a unit mounted at a lower or
higher height. Visit
www.biosensory.com/products.html for information on purchasing a
pedestal accessory for a convenient and attractive solution.
Several times a minute, there is a distinct
clicking sound coming from my unit. Is it broken?
No. The sound you hear is the Dragonfly releasing the "breaths"
or puffs of CO2 properly.
There is only a small amount of insects in the
collection tray. Why isn't my Dragonfly killing more mosquitoes?
The amount of insects in the collection tray is not indicative of
the total number of insects your Dragonfly unit is destroying. You
may not have large collections of insects with the Dragonfly trap
because not all killed insects land in the collection tray due to
flight path and shock. Twenty-five percent of killed insects will
fall outside the trap's collection tray immediately below the grid. Many
mosquitoes will also stick to the killing grid. Wind and
other scavenger insects like ants and wasps may also remove
significant numbers of mosquito carcasses.
How can I be sure if my Dragonfly is working?
Are you being bitten as often as before you had the Dragonfly
system? If you go outside at night or dusk and hear faint "pops" and
see small blue flashes within your Dragonfly, you can be assured
that your trap is killing many mosquitoes and biting insects and is
working properly. Consider that even if you hear one zap every two
seconds from the unit, you are killing about 1,800 Mosquitoes an
hour.
What if I have additional questions?
Email your inquiries to
mail@biosensory.com or call us at (860) 928-1113
during regular business hours. We will be happy to assist you.
Operating Manuals
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